Imposters asking for credit card information
KANSAS CITY –Scammers are trying a new tactic according to reports from some Evergy customers. The company said Wednesday that callers, fraudulently claiming to be Evergy representatives, are telling customers they have been overcharged on their electric bill and are owed a credit. The individual asks for your credit card information to apply the refund. These calls are not from Evergy and customers may verify an individual is from Evergy by calling the Customer Contact Center before giving any personal information.
In most cases, the caller claims to be an Evergy customer service representative to get the customer to provide credit card information or other personal information, telling the customer a check has bounced or he/she has a past-due bill. Imposters will often ask customers to use a pre-paid card for payment. Evergy will never ask a customer to purchase a pre-paid debit card to pay for service. For past-due accounts, calls from Evergy requesting payment are never made the same day as the disconnection.
If you can’t verify that you’re speaking with an Evergy employee, do not give them this information. Evergy Missouri service areas and Evergy Kansas Metro may reach customer service toll-free at 1-888-471-5275. Evergy Kansas Central customers may call 1-800-383-1183. Customers can also review their account status online by visiting www.evergy.com.
Both Manhattan and Junction City are in the Evergy service area.