Nov 27, 2024

Software malfunction occurs with tax statements

Posted Nov 27, 2024 6:28 PM

UPDATE:

Geary County Clerk Courtney Gilbert has issued an update.

“Working together, the Treasurer and Clerks Office will be reprinting statements and mailing them to mortgage companies. If you would like to confirm with your mortgage company that they received the statement, please allow 10-14 business days for them to receive it. You may also contact the treasurer’s office at 785-238-8109 for concerns or questions. We are working to resolve this issue with the software company to avoid this occurring in the future. Thank you.”

----

Geary County Treasurer Sherri Childs says due to a software issue some of the 2024 Tax Statements were mailed out to the property owner instead of the mortgage company.  Most mortgage companies know what properties are in escrow and when they need to be paid.

If you have any concerns you can contact your mortgage company and send them the statement or you can contact the Treasurer's office and we will send a tax statement to the mortgage company.  We would need a mailing address for the mortgage company and the property address.  

You can contact the Treasurer's Office at 785-238-8109 or you can email [email protected].